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By Sara el Bekri
Morocco World News
Casablanca, June 23, 2013
This morning at the train station, I witnessed a significant chaos and disorder because of an issue concerning the trains supposed to head to Marrakesh, Morocco’s most visited touristic destination.
Travelers, including myself, were told that there were some technical problems with those trains, which prevented them from going any further than Bengrir station.
I was told that the problem should be solved soon. Only when I got there a couple of hours later, it wasn’t. And we were simply told that “there was no train to Marrakesh and that the issue would probably last for the entire day”.
People were very furious as some of them had to cancel work appointments and weekend plans with their families. The ONCF never ceases to make wonderful surprises.
“This is not the first time it happens to us and the ONCF has made it a habit to cancel trips without prior notice,” said one of the travelers, who waited for the train for more than 5 hours.
“This shows once again the ONCF’s low quality customer service and that we have still a long way to go before we can claim that we have reliable train service,” said another.
In the absence of other alternative, most travelers tried to find another means of transportation to reach their destination.
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